General Admission Policy
Unless a specific featured headline act is clearly advertised and tickets are unquestionably purchased to see that performer, all tickets are sold for the comedy show as a whole, not for individual comedians.
All performers on mixed-bill shows are confirmed at the time of sale. However, line-ups may change due to circumstances beyond our control.
🔄 Line-Up Changes
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All acts are confirmed at the time of publication. Support acts may change without notice due to circumstances beyond the control of Shaft Of Wit Ltd
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If a feature headline act changes, all ticket holders will be contacted with options offered.
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It is the booker’s responsibility to ensure their contact details are correct and to check their email (including spam/junk folders) for updates.
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Shaft of Wit Comedy is not responsible for missed communications due to email filtering or unread messages.
🌟 Featured Headline Acts If a featured headline act cancels:
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We will seek a replacement of similar profile and appeal.
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Ticket holders will be notified and given the option to request a refund if the replacement does not meet their expectations.
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If a new date is arranged, tickets will be automatically transferred and the booker will be informed.
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If you cannot attend the new date, a full refund will be offered.
❌ Event Cancellation or Postponement
If Shaft of Wit Comedy cancels or postpones an event:
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All ticket holders are entitled to a full refund, including booking fees (if applicable).
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In most cases, an alternative date will be offered.
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If rescheduled, tickets will be valid for the new date. If you cannot attend, you may request a refund within 14 days of the rescheduling announcement.
💳 Refunds & Exchanges
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All ticket sales are final.
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Refunds or exchanges may be considered on a case-by-case basis.
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Resale Returns Where a refund is requested tickets will be returned to sale. If those specific tickets are resold a reimbursment of 60% of the ticket value will be refunded. This is a resale option. Please think carefully before choosing this option to avoid any disappointment later.
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We aim to maintain positive customer relationships and will always try to help resolve any ticket issues in a fair and transparant way..
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If an event is cancelled and alternative options are rejected, refunds will be processed to the original payment method within 5 days.
🎤 Event Changes
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The lineup, performers, and schedule are subject to change without notice.
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These changes do not entitle ticket holders to a refund—except where a featured headline act was the sole reason for attendance.
🌪️ Force Majeure
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In the event of circumstances beyond our control (e.g. natural disasters, public health emergencies, acts of terrorism), we reserve the right to cancel or reschedule the event without liability. Refunds in such cases will be issued for the face value of the ticket only. Booking fees are non refundable.
🔁 Booking Changes
If you wish to make a change to your booking (e.g. move seats, change venues on the same night, or switch dates):
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A £5 admin fee per booking (not per ticket) will apply.
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No partial refunds will be issued if the new tickets are cheaper than the original booking or if they have been reduced or a promotional offer applied. .
🚫 Ticket Resale
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Tickets purchased through unauthorised resellers or unauthorised third-party websites may not be honoured.
Shaft of Wit Comedy is not responsible for issues arising from tickets bought through unofficial channels.
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Shaft Of Wit Ltd offer a resale option for ticket holders. Do not purchase tickets from social media sellers with 'spare' or 'unwanted' tickets
⚖️ Liability
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Our liability is limited to the ticket price only.
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We are not responsible for any additional costs incurred by ticket holders, including travel or accommodation. Where accommodation is booked, you are advised to pay for late cancellation for your peace of mind.
📬 Contact Us
For any questions or concerns about your tickets, please contact: 📧 Email: tickets@shaftofwit.com 🌐 Website:www.shaftofwit.com
Ticket Terms & Conditions
Ticket Terms & Conditions
Applies only to tickets purchased on the Shaft Of Wit website box office. Third party sales will have their own policyShaft of Wit Comedy events and ticket purchases only
📢 Please Note: Line-Up & Headliner Policy
Unless a specific featured headline act is clearly advertised and tickets are unquestionably purchased to see that performer, all tickets are sold for the comedy show as a whole, not for individual comedians.
🎭 Mixed-Bill Shows
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All performers on mixed-bill shows are confirmed at the time of sale.
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Occasionally, due to circumstances beyond our control, line-ups may change from those originally advertised.
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These changes do not entitle ticket holders to a refund unless a featured headline act is involved (see below).
🔄 Communication of Changes
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If a change occurs, the organiser will update the website and attempt to contact all ticket bookers.
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It is the booker’s responsibility to ensure their contact details are accurate and to check their email (including spam/junk folders) for updates.
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Shaft of Wit Comedy cannot be held responsible for unread emails or messages filtered to junk mail.
🌟 Featured Headline Act Cancellations
If a featured headline act cancels:
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A performer of similar profile and appeal will be sought as a replacement.
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All ticket bookers will be notified and given the option to request a refund if the replacement does not meet their approval.
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If a new date is arranged, tickets will be automatically transferred and the booker will be informed.
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If you cannot attend the new date, a full refund will be offered.
Refunds
Privacy Policy
LiveComedy.net | Shaft Of Wit Ltd
Last updated: 21 October 2026
1. Who we are
LiveComedy.net is the consumer website for Shaft Of Wit Comedy, operated by Shaft Of Wit Ltd (“we”, “us” or “our”).
We promote and organise live comedy shows, stand-up performances, touring comedy events, venue-based comedy nights and related entertainment across Norfolk, Suffolk, Cambridgeshire and the wider East of England.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, purchase tickets, contact us, subscribe to our mailing list or otherwise interact with our events and services.
Data controller: Shaft Of Wit Ltd
Trading name: Shaft Of Wit Comedy
Website: https://www.livecomedy.net
Company registration number: [09979788]
Registered office: [23 Cannell Road | Loddon | Norwich | NR14 6DW
Privacy enquiries: [mail@shaftofwit.com]
We are the data controller for personal information we collect and use for our own business purposes. Wix and other service providers may process information on our behalf, or act in their own capacity where applicable.
2. The personal information we collect
The information we collect depends on how you use our website and services.
Information you provide to us
This may include:
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Your name and email address.
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Your telephone number and billing details, where requested.
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Ticket orders, booking references, ticket types, quantities and purchase history.
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Event attendance and ticket check-in information.
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Information you provide when contacting us with a question, enquiry, complaint or feedback.
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Information submitted through contact forms, event registration forms or other website forms.
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Your mailing-list subscription preferences and marketing consent records.
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Information you provide when asking about accessibility, seating or arrangements for an event.
Please do not send us sensitive personal information unless it is necessary for us to respond to a specific request.
Ticket purchases and event information
When you purchase tickets through our website, we may process the information needed to complete and administer your booking. This can include the ticket purchaser's contact details, order details, payment status, ticket information and event attendance records.
If you purchase tickets for other people, you should ensure that you are entitled to provide any personal information relating to them.
Where an event requires additional attendee details, we will explain the information requested and why it is needed.
Information collected automatically
When you visit LiveComedy.net, information may be collected automatically through website functionality, security logs, cookies and similar technologies. Depending on the services enabled, this may include:
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IP address and approximate location derived from it.
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Browser type, device type and operating system.
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Pages visited, referring websites and interactions with website content.
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Visit dates, session information and technical error data.
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Cookie preferences and consent records.
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Advertising and campaign interaction data, where permitted.
We use this information to operate and secure the website, understand how visitors use it, measure marketing performance and improve our services, subject to applicable consent requirements.
3. How we collect your information
We may collect personal information when you:
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Visit or interact with LiveComedy.net.
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Purchase or receive tickets for an event.
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Subscribe to our mailing list.
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Complete a contact form or send us an email.
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Contact us through an event, social media or another communication channel.
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Accept or decline cookies through our website's consent tools.
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Interact with advertisements or marketing campaigns, where tracking is enabled and permitted.
We may also receive information from service providers involved in ticket processing, website operation, payments, email delivery and analytics, where necessary to provide our services.
4. Why we use your information and our lawful bases
Under UK data protection law, we must have a lawful basis for processing personal information. The basis depends on the purpose.
PurposeTypical lawful basis
Processing ticket purchases, issuing tickets and administering bookingsContract
Sending booking confirmations, ticket information and important event updatesContract and, where applicable, legitimate interests
Responding to customer enquiries and complaintsLegitimate interests and, where relevant, contract
Managing refunds, cancellations and customer supportContract and legal obligations
Maintaining financial, accounting and tax recordsLegal obligation
Protecting our website, preventing fraud and investigating misuseLegitimate interests and, where applicable, legal obligations
Sending marketing emails to subscribersConsent or another lawful basis permitted by applicable electronic marketing rules
Analysing website performance and improving our servicesConsent where required; otherwise, an applicable lawful basis
Measuring advertising performance and creating advertising audiencesConsent where required for cookies or similar technologies, alongside an applicable data protection lawful basis
Managing event attendance and ticket validationContract and legitimate interests
Where we rely on legitimate interests, those interests may include operating our comedy business, responding to customers, protecting our services and promoting relevant events in a lawful and proportionate way.
Where consent is required, you may withdraw it at any time. Withdrawing consent does not affect processing that took place before withdrawal.
5. Travel, accommodation and other expenses
If an event is cancelled, postponed, rescheduled or materially changed, we are not responsible for reimbursing customers for separate costs they have incurred in connection with attending the event, such as travel, hotels, accommodation, car hire, parking, childcare or other arrangements made independently of their ticket purchase, except where we are legally required to do so.
We strongly recommend that customers consider suitable cancellation or travel insurance when booking transport, accommodation or other services connected with an event. Airlines, rail operators, hotels, accommodation providers and vehicle rental companies may offer cancellation protection or insurance, subject to their own terms, conditions and exclusions.
Customers should check the cancellation policies of their travel and accommodation providers before making non-refundable bookings.
This section does not affect any statutory rights or remedies that customers may have under applicable law.
6. Ticket orders, payments and event attendance
We use Wix website and event functionality to publish events, manage ticket sales and administer bookings where these services are enabled.
When you place an order, the information required to process the transaction may be handled by Wix and the relevant payment service provider.
We do not intend to store your full payment card details ourselves. Payment details are handled by the payment provider involved in the transaction, subject to that provider's processes and privacy terms.
We use order and ticket information to:
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Confirm and administer your booking.
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Issue tickets and booking confirmations.
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Verify tickets and manage entry at events.
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Contact you about changes, cancellations or other important event information.
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Respond to booking queries and refund requests.
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Maintain appropriate financial and business records.
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Investigate suspected fraud or misuse.
If an event is cancelled or changed, we may use your booking contact details to notify you and administer the options available under the applicable booking terms.
We retain relevant transaction records for as long as necessary for these purposes, including any applicable legal, tax, accounting and dispute-resolution requirements.
7. Mailing lists and marketing communications
If you subscribe to our mailing list, we may use your email address and any relevant subscription preferences to send information about upcoming comedy shows, performers, venues, ticket releases, offers and related Shaft Of Wit Comedy activities.
We use Wix or the relevant mailing-list service to manage subscriptions and deliver messages, depending on the service currently configured.
Where consent is the basis for marketing, we will only send marketing communications in accordance with that consent and applicable electronic marketing rules.
You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us.
Unsubscribing from marketing does not stop essential communications about tickets you have purchased, event cancellations or other matters directly related to an existing booking.
We may retain limited information on a suppression list to record that you have opted out and to help ensure that we respect your preference.
We do not sell our customer mailing list.
8. Website hosting, Wix and service providers
LiveComedy.net is built and operated using Wix Studio. Wix provides website hosting and may provide content management, forms, event management, ticketing, customer management, analytics, security and related functionality, depending on the features we use.
Information submitted through our website may be processed or stored using Wix's systems, databases and applications.
We may also use service providers for purposes such as:
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Processing ticket payments and refunds.
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Sending transactional and marketing emails.
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Website analytics and performance measurement.
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Advertising measurement and campaign optimisation.
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Website security, technical support and fraud prevention.
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Maintaining financial and accounting records.
These providers receive or process personal information only as necessary for their relevant services, subject to the applicable arrangements and legal requirements.
Wix and other providers may process information in countries outside the United Kingdom. Where international transfers of personal information occur, we will rely on an applicable lawful transfer mechanism and safeguards where required.
For more information about Wix's handling of personal information, please consult the Wix Privacy Policy.
9. Cookies, analytics and advertising technologies
Our website may use cookies, pixels, tags and similar technologies.
Some technologies are necessary for website security, core functionality and the services you request. Others may be used to understand website usage, measure advertising effectiveness or help deliver relevant marketing.
Depending on the integrations enabled on LiveComedy.net, these technologies may include:
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Wix cookies: supporting website functionality, security, performance and user preferences.
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Analytics tools: measuring website visits, traffic sources, page interactions and performance.
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Google Tag Manager: managing website tags and tracking configurations.
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Meta advertising technologies: measuring advertising performance, attributing ticket purchases to campaigns and, where configured and permitted, building or using advertising audiences.
The technologies actually active on our website may change as our services and integrations develop.
We use our cookie consent tools to request permission for non-essential cookies and similar technologies where required. Non-essential analytics and advertising technologies should not be activated before the relevant consent has been obtained where the law requires it.
You can change your cookie choices through the website's cookie settings, where available. You can also manage cookies through your browser, although blocking certain cookies may affect website functionality.
Please note that withdrawing cookie consent does not necessarily delete information already collected by a third-party provider. You may also need to manage preferences with that provider.
For more information about cookies used by Wix, see the Wix cookies guidance.
10 When we share personal information
We may share personal information with the following categories of recipients where necessary and lawful:
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Wix: website hosting, CMS, event management, ticket orders and related website services.
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Payment service providers: processing payments, refunds and transaction-related enquiries.
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Email and communications providers: delivering booking confirmations, event updates and permitted marketing communications.
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Analytics and advertising providers: measuring website performance and advertising effectiveness where enabled and permitted.
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Professional advisers: accountants, legal advisers and other professional service providers.
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Public authorities and regulators: where disclosure is required by law or necessary to establish, exercise or defend legal claims.
We may also disclose relevant information if necessary to investigate suspected fraud, protect our rights or the safety of customers, or comply with a lawful request.
We do not sell personal information to third parties.
We do not share customer booking details with performers or venues automatically unless this is necessary for the event or service concerned, or another lawful basis applies.
11. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including our legal, accounting and reporting obligations.
Retention periods depend on the type of information and why it is held.
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Ticket and booking records: retained for the period necessary to administer events, manage queries and refunds, and meet relevant accounting, tax and legal requirements.
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Financial and accounting records: retained for the applicable statutory retention period.
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Customer enquiries and complaints: retained for as long as needed to resolve the matter and address any reasonable follow-up or legal requirements.
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Marketing subscriptions: retained while you remain subscribed and as necessary to maintain a record of your preferences and any opt-out.
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Website and security logs: retained for a period appropriate to security, troubleshooting and operational needs.
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Cookie consent records: retained for the period needed to demonstrate and administer consent choices.
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Analytics and advertising information: retained according to the settings and retention policies of the relevant tools, subject to applicable law.
When information is no longer needed, we will delete it, anonymise it or securely dispose of it, unless we are required or permitted to retain it for longer.
We review our retention practices periodically.
12. Keeping information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Measures may include access controls, account security, restricted access to customer records, secure service providers and appropriate website security settings.
No website, online service or electronic storage system can be guaranteed to be completely secure. You should contact us promptly if you believe that your personal information or booking details have been compromised.
If a personal data breach occurs, we will assess it and take any steps required by applicable data protection law.
13. Your data protection rights
Depending on the circumstances and applicable law, you may have the right to:
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Access the personal information we hold about you.
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Rectify inaccurate or incomplete information.
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Erase personal information where the legal requirements for erasure are met.
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Restrict the processing of your information in certain circumstances.
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Object to processing based on legitimate interests.
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Object to direct marketing at any time.
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Withdraw consent where processing is based on consent.
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Data portability, where the relevant legal conditions apply.
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Complain to the Information Commissioner's Office (ICO).